The high expectations that you have for our products and services are our guideline when it comes to handling your data. We aim to create and maintain the basis for a trusted business relationship with our existing and potential customers. The confidentiality and integrity of your personal data is our highest concern: we only process and use your data for their intended purpose, with your consent and according to the applicable data protection laws.
In the following paragraphs The BMW data protection guidelines describe how the BMW AG Sales Germany collects, processes and uses your personal data.
As defined by the basic EU data protection regulations, BMW AG (hereinafter referred to as "BMW" and/or "we" and/or "us"), Petuelring 130, 80788 Munich, is responsible for the processing of your personal data. The headquarters of BMW AG are Munich.
The contact data for BMW Customer Care and the group data protection of BMW AG can be viewed at the link below.
Contact data of BMW AG and BMW AG group data protection
BMW acquires and processes your personal data in the following cases, among others:
- When you contact us directly, for example via our website, via BMW Customer Care or the BMW dealerships, and you are interested for example in our products or services or have any other concerns.
Please help us to keep your details up to date by notifying us regarding changes to your personal data – in particular your contact data.
The following categories of personal data can be collected via the numerous services and contact channels described in this data protection information:
- Contact data: Name, telephone number, e-mail address.
- Other personal data: IP-address, VIN number, browser language version, browser version.
The data acquired in the context of contract conclusion or the provision of services are processed for the purposes stated below. An explanation of the area of application of the available legal basis can be found at the link below.
Legal basis for the processing of personal data
A. Customer care (Article 6 Paragraph 1 b, g, f) of basic EU data protection regulations)
BMW uses your personal data to handle any request you have submitted (for example queries and complaints to BMW Customer Care). Regarding all aspects of dealing with a concern, we will contact you without separate consent, for example in writing, by telephone, per messenger service, per e-mail, depending on which contact data you have specified.
BMW also processes your personal data on this basis to optimize your experience with BMW Customer Care, e.g. to identify you correctly if you make contact with us.
B. Compliance with legal obligations to which BMW is subject (Article 6, Paragraph 1 c, f) of basic EU data protection regulations)
BMW will also process personal data if there is a legal obligation to do so.
Gathered data are also processed within the framework of ensuring the operation of IT systems. Ensuring operation involves the following activities:
- Backup and restore of data processed in IT systems
- Detection and defense against unauthorized access to personal data
- Incident and problem management to remedy malfunctions in IT systems.
BMW is subject to a large number of other legal obligations. In order to fulfill these obligations, we process your data to the required extent and, if necessary, pass them on to the authorities responsible within the framework of legal obligations of notification.
We also process your data in the event of legal conflicts if the legal conflict makes processing the data necessary.
C. Data transfer within the BMW Group
BMW AG is a company of the BMW Group. In some cases, after a careful check, we send your data to other companies of the BMW Group, who are then responsible for further processing.
D. Data transfer to selected third parties
Data are forwarded to the following companies, among others, if and to the extent that the requirements in compliance with data protection legislation necessary for this are met:
- To carefully selected and checked service providers and business partners with whom we cooperate to be able to offer you products and services. We do this for BMW AG only within the framework of the strict conditions of data processing on your behalf or on the basis of your express consent (for example transfer to the insurance provider of BMW accident and breakdown cover, if you so wish).
- To other third parties (for example public authorities) to the extent that we are legally obliged to do so.
We deploy various security measures such as encryption and authentication tools in line with the current state of the art to protect and maintain the security, integrity, and availability of your data.
100% protection against unauthorized access in the case of data transfers across the internet or a website cannot be guaranteed, but we and our service providers and business partners do our utmost to protect your personal data in line with the prevailing data protection regulations by means of physical, electronic, and process-oriented security precautions in line with the current state of the art. Among other things, we use the following measures:
- Strict criteria for authorization to access your data according to the "need-to-know principle" (restriction to as few people as possible) and exclusively for the specified purpose
- Transfer of acquired data exclusively in encrypted form
- Storage of confidential data, exclusively in encrypted form
- Firewall safeguarding of IT systems to provide protection against unauthorized access, for example by hackers
- Permanent monitoring of accesses to IT systems to detect and prevent the misuse of personal data
In line with article 17 of the basic EU data protection regulations, we will keep your data only as long as necessary for the respective purposes for which we process your data. If we process data for a number of purposes, they are automatically deleted or stored in a format that does not permit conclusions to be drawn directly as regards your person as soon as the last specific task has been performed. To ensure that all of your data are deleted in line with the principle of data minimization and article 17 of the basic EU data protection regulations, BMW has created an internal deletion concept. The fundamental principles by which this deletion concept envisages the deletion of your personal data are described below.
Use for compliance with a contract
To comply with contractual obligations, data acquired from you can be kept for as long as the contract is in force and - depending on the nature and scope of the contract - for 6 or 10 years beyond this point in order to comply with legal requirements for preservation and to ensure clarification of any queries or claims after the end of the contract.
Use for the assessment of claims
Data that in our opinion will be necessary to assess and avert claims against us or to initiate criminal proceedings or assert claims against you, us or third parties can be kept by us for as long as corresponding proceedings could be initiated.
Use for customer care
For customer care, the data acquired from you can be kept for 3 to 10 years, unless you wish to have these data deleted and there are no contractual or legal requirements for preservation that prevent this request for deletion.
BMW is a company that operates globally. Personal data are processed by BMW employees, and by service providers we have commissioned, preferably within the EU.
If data are processed in countries outside of the EU, BMW uses EU standard contracts, including suitable technical and organizational measures, to ensure that your personal data are processed at the same level as European data protection.
In some countries outside the EU, for example Canada and Switzerland, the EU has already determined a level of data protection comparable with that in Europe. The Contact data for BMW AG and BMW AG group data protection
comparable level of data protection means that data transfer into these countries does not require any special permission or agreement.
Contact us if you wish to see the specific security precautions for the transfer of your data to other countries.
To support the provision of the services and intended purposes listed above, BMW uses a number of service providers that are commissioned by BMW AG within the framework of the strict conditions of data processing in compliance with data protection legislation.
If you have any questions regarding the use of your personal data by us, it is best to use the contact form.
Over and above this, you can contact the data protection officer responsible. A list of data protection officers can be found at the link below.
As the person affected by the processing of your data, the basic EU data protection regulations and other relevant data privacy protection regulations enable you to assert certain rights in relation to us. The following section contains explanations of your rights as defined by the basic EU data protection regulations. Depending on the type and scope of your inquiry, we ask you to put the inquiry in writing.
Rights of persons affected
In line with the basic EU data protection regulations, as the person affected you have the following rights in particular vis-à-vis BMW:
Right to information (Article 15 of basic EU data protection regulations): You can ask us for information regarding any data of yours that we keep at any time. This information concerns, among other things, the data categories we process, for what purposes we process them, the origin of the data if we did not acquire them directly from you and, if applicable, the recipients to whom we have sent your data. You can obtain a copy of your data from us free of charge. If you are interested in other copies, we reserve the right to charge for the additional copies.
Right to correction (Article 16 of basic EU data protection regulations): You can request that we correct your data. We will initiate appropriate measures to keep the data of yours that we continuously process correct, complete, and up to date, based the latest information available to us.
Right to deletion (Article 17 of basic EU data protection regulations): You can request that we delete your data provided the legal requirements have been met. In accordance with Article 17 of basic EU data protection regulations, this can be the case if
- The data are no longer required for the purposes they were acquired or otherwise processed
- You revoke your consent, which is the basis of the data processing, and there is no other legal basis for the processing
- You object to the processing of your data and there are no legitimate reasons for the processing or you object to data processing for the purposes of direct advertising
- The data have been processed illegally
- Where the processing is not necessary
- To ensure adherence to a legal obligation that requires us to process your data
- In particular with regard to legal retention periods
- To assert, exercise or defend against legal claims
Right to restriction of processing (Article 18 of basic EU data protection regulations): You can request that we restrict the processing of your data if
- You dispute the correctness of the data - for the period of time we need to check the correctness of the data
- The processing is illegal but you do not wish to have your data deleted and request a restriction of use instead
- We no longer need your data, but you need them to assert, exercise or defend against legal claims
- You have filed an objection to the processing, though it has not yet been decided whether our legitimate grounds outweigh yours.
Right to data transferability (Article 20 of basic EU data protection regulations): At your request, we will transfer your data – where technically possible – to another responsible entity. However, this right only applies if the data processing is based on your consent or is required to fulfill a contract. Instead of receiving a copy of your data, you can ask us to send the data directly to another responsible entity that you specify.
Right to objection (Article 21 of basic EU data protection regulations): You can object to the processing of your data at any time for reasons that arise from your special situation provided the data processing is based on your consent or our legitimate interest or that of a third party. In this case, we will no longer process your data. The latter does not apply if we are able to prove there are compelling, defensible reasons for the processing that outweigh your interests or we require your data to assert, exercise or defend against legal claims.
Time limits for compliance with the rights the persons affected
As a general principle, we make every effort to comply with all requests within 30 days. This time limit, however, can be extended for reasons related to the specific rights of persons affected or complexity of your request.
Restriction in the provision of information regarding the rights of persons affected
In certain situations, legal specifications might require us not to provide information regarding all of your data. If we have to refuse your request for information in such a case, we will inform you of the reasons for refusal at the same time.
Complaints to supervisory authorities
BMW AG takes your reservations and rights very seriously. However, if you are of the opinion that we have not dealt with your complaints or reservations adequately, you have the right to submit a complaint to the data privacy protection authorities responsible.
If you have any questions regarding the use of your personal data, it is best to use the contact form or use the following contact data.
BMW AG Konzerndatenschutz
Tel: +49 89 382 0
Reachability: daily 08:00 – 20:00 hrs
We only process your data if this is permitted by an applicable legal regulation. We will process your data in particular on the basis of Article 6 and Article 9 of the basic EU data protection regulations as well as on the basis of consent in line with Article 7 of the basic EU data protection regulations. Here, we will base the processing of your data on, among others, the following legal principles. Please bear in mind that this is not a complete or conclusive list of the legal principles, rather only examples intended to make the legal principles more transparent.
- Consent (Article 6 Paragraph 1 Page 1 a), Article 7 of the basic EU data protection regulation, or Article 9 Paragraph 2 a), Article 7 of the basic EU data protection regulations): We will process certain data only on the basis of the consent you have given expressly and voluntarily. You have the right to revoke your consent at any time with effect for the future.
- Fulfillment of a contract / pre-contractual measures (Article 6 Paragraph. 1 Page 1 b) of the basic EU data protection regulations): For initiation and/or execution of your contract with BMW, BMW dealerships, and BMW partners, we require access to certain data.
- Fulfillment of a legal obligation (Article 6 Paragraph 1 Page 1 c) of the basic EU data protection regulations): BMW is subject to a number of legal specifications. We must process certain data to comply with these specifications.
- Protection of legitimate interests (Article 6 Paragraph 1 Page 1 f) of the basic EU data protection regulations): BMW will process certain data in order to protect their legitimate interests or the interests of third parties. However, this only applies if your interests do not outweigh ours in individual cases.